To ensure a smooth shopping experience, please carefully read the following terms before requesting a return.
I. Return Request Deadline
You may submit a return request within 7 days of receiving the goods. Requests submitted after this period may not be processed.
II. Applicable Return Circumstances
Returns or refunds are possible in the following situations (even if the item has been opened):
The item has a quality issue or is malfunctioning;
The item was damaged during shipping;
The received item does not match the order;
The item does not match the description or expectation (subject to return conditions).
III. Return Conditions
To ensure a smooth return, please meet the following requirements:
The item must be in its original condition, unused, and undamaged;
The original packaging, accessories, and labels must be retained;
The item must be clean, free of stains or odors;
The item must not affect its resale value.
Note: Some discounted items may not be eligible for return. Please refer to the product page for details.
IV. Return Process
Please contact customer service to submit a return request, providing your order number and a description of the product’s condition.
After customer service approves the return, please provide the return address and return instructions.
Please return the product as requested.
After receiving and verifying the product, we will process your refund within 3-7 business days, and the amount will be returned to your original payment account.
V. Return Shipping Costs
For returns due to product quality issues or incorrect shipments, we will bear the shipping costs.
For returns due to personal reasons (e.g., dislike, wrong selection), the shipping costs will be borne by the buyer.
Costs incurred due to unjustified refusal to accept the package may be borne by the buyer.
VI. Contact Us
For returns or after-sales service, please contact us:
Address: 1715 S MARENGO AVE ALHAMBRA, CA 91803
Email: katherine@stimuvan.com
/support@stimuvan.com
Phone: (351) 212-9313
We are committed to providing you with a safe and convenient shopping experience, ensuring that every product meets your needs.